Customer Support Specialist Braga - Hybrid / Onsite
Cross Border Talents
Este cargo requer uma presença local. Consulte empregos idênticos a seguir.
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.
Key Responsibilities
Handle incoming customer interactions via phone and/or digital channels
Answer questions related to subscriptions, billing, and service usage
Provide basic technical support and troubleshooting
Offer clear, accurate, and customer-focused solutions
Ensure customer satisfaction on every interaction
Follow internal procedures and quality guidelines
Candidate Profile
Native or near-native French (C2 level required)
No previous customer support experience required
Strong communication and problem-solving skills
Customer-oriented mindset and ability to work in a fast-paced environment
Willingness to work rotating shifts and on-site
Performance Bonus: 140€ per 12 months
Meal Allowance: €7,63 per working day
Health Insurance: Since day 1 (but need to pay a monthly amount) It's free after 6 months of contract.
Work Schedule
- Monday to Friday:07:00 - 19:00 (Rotational shifts)
- Days off: Saturday and Sunday
If you’re ready to take the next step in your customer support career and work in a fast-paced, customer-focused environment, we'd love to hear from you. Apply now and join an international team in Aveiro.
#J-18808-LjbffrVaga publicada 13 horas atrás
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