French Customer Advisor in Braga | Fixed Shifts & No English

Begin Your Career as a Customer Specialist! Join a dynamic and customer-focused team dedicated to providing excellent service and creating positive customer experiences. If you enjoy helping others, finding solutions, and communicating in a fast-paced environment, this position offers a great opportunity to develop your skills and grow professionally. Role Overview: As a Customer Specialist, you will serve as the main point of contact for customers across phone, email, and live chat. Your primary responsibility will be to provide efficient and professional support, resolve customer inquiries, and ensure a smooth and positive experience throughout every interaction. Key Responsibilities: Provide professional and high-quality customer support via phone, email, and live chat. Respond to customer inquiries, concerns, and account-related requests accurately and within defined service standards. Offer clear information, practical guidance, and effective solutions to maximize customer satisfaction. Document customer interactions, actions taken, and resolutions accurately in internal support systems. Escalate complex or sensitive cases to the relevant teams in accordance with company procedures. Work closely with internal departments to ensure issues are resolved efficiently and within appropriate timelines. Achieve established quality, productivity, and response-time targets while consistently maintaining excellent service standards. Stay informed about company products, services, policies, and procedures through continuous training and professional development. Requirements: Language Proficiency: Fluent in French (C1/C2 level) Eligibility: EU citizenship or a valid Portuguese residency card Experience: 0–1 year in customer support or a related role Skills: Strong communication, analytical, and problem-solving abilities Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment Why Join Us? Competitive Salary: Compensation that reflects your skills and potential Performance Bonus: Recognition for outstanding results Meal Allowance: Daily support for your meals Transportation Support: Assistance with commuting costs Health & Life Insurance: Comprehensive coverage for your peace of mind Relocation Package: Smooth transition support if you're moving to Portugal Onsite Work: Engage and grow in a collaborative office environment Ready to elevate your career? #J-18808-Ljbffr