Kundenbetreuer / Customer Support Specialist (m/w/d) - Deutsch - Porto, Portugal
€950 a €1,400 por mêsCareer Nest Academy
Über die Position:
Du sprichst fließend Deutsch und hast Freude an erstklassigem Kundenservice im dynamischen E-Commerce-Umfeld?
Im Auftrag unseres Mandanten – einem führenden europäischen Dienstleister für Customer Experience Management – suchen wir zum nächstmöglichen Zeitpunkt engagierte deutschsprachige Kundenberater (m/w/d) für ein internationales Projekt im Bereich Sport & Freizeit E-Commerce .
- Standort: Porto, Portugal (Zentral gelegen an der Metrostation Trindade – Präsenzarbeit / Hybrid)
- Vertragsart: Vollzeit (40 Std./Woche, 8 Std./Tag im Schichtmodell)
- Vergütung: 950 € – 1.400 € / Monat (Grundgehalt + Leistungs- und Anwesenheitsprämien)
- Sprachniveau: Verhandlungssicheres Deutsch (C1/C2)
Deine Aufgaben:
- Professionelle Betreuung von Kundenanfragen (Inbound-Telefonie, E-Mail und Backoffice-Tickets).
- Unterstützung bei Bestellprozessen, Lieferauskünften, Reklamationen und Retourenmanagement.
- Konstruktiver und lösungsorientierter Umgang mit Kundenbeschwerden.
- Sicherer Umgang mit gängigen CRM-Systemen und internen IT-Anwendungen.
- Schaffung eines positiven Markenerlebnisses für Sport- und Outdoor-Begeisterte.
Das bringst du mit:
- Sehr gute Deutschkenntnisse in Wort und Schrift (Niveau C1 oder C2 – zwingend erforderlich).
- Gute Englischkenntnisse für die interne Kommunikation im internationalen Team.
- Ausgeprägte Kommunikationsstärke, Serviceorientierung und Empathie.
- Gute PC- und Anwenderkenntnisse im Umgang mit modernen Tools.
- Erste Erfahrung im Kundenservice oder E-Commerce von Vorteil (motivierte Quereinsteiger sind herzlich willkommen).
- Gültige Arbeitserlaubnis für Portugal (EU-Staatsbürgerschaft oder gültiger Aufenthaltstitel).
Deine Vorteile:
- Unbefristeter Arbeitsvertrag ab dem ersten Einarbeitungstag.
- Vollständig bezahltes Einarbeitungstraining.
- Attraktives Prämiensystem (inkl. Zuverlässigkeits- und Anwesenheitsbonus).
- Moderner Arbeitsplatz im Herzen von Porto (Metro Trindade) mit kollegialer Atmosphäre.
- Reale Aufstiegs- und Weiterentwicklungsmöglichkeiten innerhalb eines internationalen Unternehmens.
- Attraktive Mitarbeiterangebote und Rabatte bei bekannten Partnermarken (Sport, Mode, Gesundheit, Banken etc.).
Vaga publicada 5 dias atrás
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