Danish Automotive Customer Support in Portugal (Fixed Shifts)

Launch Your Career in Automotive Customer Support! Join a welcoming, fast-paced automotive team where empathy, teamwork, and professionalism shape every customer interaction. If you're proactive, well organised, and enjoy helping people solve problems, this role is a strong starting point for a long‐term career in customer support within the automotive industry. Role Overview: As an Automotive Customer Support , you'll be the main point of contact for customers, assisting them via phone, email, and live chat. Your goal is to deliver fast, accurate support while ensuring a smooth and positive customer experience—whether customers need help with vehicle services, orders, warranties, or account‐related requests. Key Responsibilities: Multi-channel support: Assist customers professionally through phone, email, and live chat Problem-solving: Answer questions about automotive products/services, troubleshoot issues, and support account requests Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel confident and supported Accurate documentation: Record customer interactions and resolutions in internal systems with attention to detail Escalations: Identify complex, urgent, or sensitive cases and elevate according to established procedures Team collaboration: Coordinate with internal teams to resolve issues efficiently and improve service quality Quality & targets: Consistently meet service KPIs, quality standards, and response‐time goals Ongoing learning: Stay updated on automotive products, policies, and best practices to deliver excellent support Requirements: Language Skills: Fluent in Danish (C1) and English (B2) EU citizenship or a Portuguese residency card Hands‐on experience managing paid advertising campaigns A degree in Marketing or equivalent professional experience in digital marketing Strong analytical, leadership, and communication abilities Why Join Us? Competitive Salary : Your expertise and dedication are rewarded Meal Allowance : Support during your working hours Health & Life Insurance : Comprehensive benefits for your peace of mind Collaborative Team : Be part of a supportive and communicative work environment Relocation Assistance : Seamless support for your move Remote Work : Enjoy the flexibility of working from home Ready to Make a Difference? Apply now and take the first step toward fostering safer online communities! #J-18808-Ljbffr