Danish Customer Service Representative

Position: Danish Customer Service Representative
Location: Braga, Portugal
Work model: Remote
Employment type: fixed term (6 months) with possibility of extension / permanent contract

• Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systemsFoster positive relationships by delivering prompt and courteous support
  
• Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
  
• Maintain a professional and empathetic approach in all customer interactions
  
• Work collaboratively with colleagues and leadership to achieve team objectives
  
• Share insights on recurring challenges and suggest opportunities for process or service improvements.
  

Requirements

• Native / fluent in Danish both verbal and written. Fluent in English (minimum B2 level)
  
• Previous experience in customer service would be advantageous 
  
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
  
• Basic understanding of customer service principles and the ability to follow standard procedures
  
• Ability to handle technical inquiries and troubleshoot common issues with guidance
  
• Ability to quickly learn new software and technologies
  
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
  
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
  
• Willingness to learn and adapt in a fast-paced or evolving support environment.
  

Benefits

• Competitive salary with performance-based incentives
  
• Professional growth opportunities within the BPO industry
  
• Collaborative and supportive work environment
  
• Access to exclusive travel perks and discounts
  
• And many more!