German Customer Support in Lisbon | No Night Shifts

Kickstart Your Career as a Customer Support – Home Applicants Project!

Become part of a supportive and customer-focused workplace where professionalism, empathy, and exceptional service are at the heart of every interaction. If you are proactive, detail-oriented, and passionate about helping people, this is a great opportunity to develop and advance your career.

Role Overview:

As a Customer Support, you will serve as the primary point of contact for individuals navigating the home application process. Your role will involve providing guidance, answering inquiries, reviewing application-related information, and ensuring applicants receive a smooth and positive experience throughout their journey.

Key Responsibilities:

• Deliver friendly and professional customer support via phone, email, and live chat
• Assist applicants with questions related to the home application process, requirements, and documentation
• Review and verify application information for accuracy and completeness
• Communicate clearly and effectively to resolve applicant concerns and provide guidance
• Accurately document customer interactions within internal systems
• Escalate complex or sensitive cases following company procedures
• Collaborate with internal teams to ensure timely and effective application processing
• Meet service quality standards and response time goals
• Keep up to date with project guidelines, company policies, and industry best practices

Requirements:

• Language Skills: Fluent in German (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why Join Us:

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Health & Life Insurance: Comprehensive protection for your well-being
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step? Apply today and be part of a team that values innovation and excellence!