German Technical Customer Support in Lisbon | No Night Shifts

Grow Your Career in Technical Customer Support!

Do you have a passion for technology and a talent for solving problems? Join our team as a Technical Customer Support Specialist and help customers overcome technical challenges while delivering exceptional service and support. This is an excellent opportunity to build your expertise in a dynamic and technology-driven environment.

Role Overview

As a Technical Customer Support, you will be responsible for assisting customers with technical inquiries, troubleshooting product and service issues, and delivering effective solutions through various communication channels. Your goal will be to ensure a seamless customer experience while maintaining high standards of professionalism, efficiency, and customer satisfaction.

Key Responsibilities

• Provide technical assistance to customers via phone, email, and chat, addressing inquiries and resolving technical concerns
• Troubleshoot and diagnose product, software, and system-related issues in a timely and effective manner
• Guide customers through step-by-step solutions, ensuring they can successfully use products and services
• Support users with account management, software functionality, device configuration, and connectivity-related matters
• Escalate complex or unresolved technical issues to the appropriate teams and monitor cases through to resolution
• Deliver customer-focused support with empathy, professionalism, and a solution-oriented mindset
• Adhere to company policies, security protocols, and service quality standards while handling customer interactions
• Accurately document customer contacts, troubleshooting steps, and resolutions within internal systems
• Stay current on product updates, technical tools, and support processes through ongoing training and development

Qualifications

• Language Skills: Proficiency in German (C1/C2) and English (B2)
• Experience: 0-1 year of experience in CS or Tech CS
• Skills: Strong communication, analytical mindset, and client-support ability
• Eligibility: EU citizenship or valid Portuguese residency

Why Join Us?

• Performance Bonuses: Your results matter — and they’re rewarded

• Transportation Allowance: We support your daily commute so getting to work is easier
• Meal Allowance: Daily meal support to keep you energized
• Fixed Shifts: Enjoy a stable schedule that helps you plan your life with clarity
• Onsite in Lisbon: Work in one of Europe’s most vibrant capitals, in a collaborative environment where you can grow your skills fast

If you’re looking for a role where your digital marketing experience makes a real impact — and where you can build your career in Lisbon — this is for you.