Customer Support - German - Lisbon

Position: Customer Support

Location: Lisbon, Portugal

Employment type: Full-time (6 month contract)

DUTIES AND RESPONSIBILITIES:

• Managed both incoming and outgoing customer calls

• Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries

• Reviewed reported cases within established turnaround times and quality standards

• Escalated complex or unresolved issues according to company protocols

REQUIREMENTS:

• Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)

• Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers

• Ability to handle stressful situations

• Previous Contact Centre or Customer Service experience (preferable)

• Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)

• Good and customer-friendly service

• Curious and persistent in solving issues

• Organized and can keep a cool head even in stressful situations

BENEFITS:

• Working schedule: Monday - Sunday, 24/7 rotating shifts

• Modern office in a city center with open spaces, easy to access with public transportation

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace

• Support from colleagues with coaching and mentoring opportunities

• Health and Wellbeing initiatives

• Monthly meal allowance and much more