Customer Support - German - Lisbon
JUJUR
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
Managed both incoming and outgoing customer calls
Investigated and resolved buyer, seller, customer, or creator issues, including order and logistics inquiries
Reviewed reported cases within established turnaround times and quality standards
Escalated complex or unresolved issues according to company protocols
REQUIREMENTS:
Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
Ability to listen actively, identify, apply, and explain service with expertise, clarity, and solve issues in the first contact with customers
Ability to handle stressful situations
Previous Contact Centre or Customer Service experience (preferable)
Enthusiastic and skilled in technology applications (using a smartphone, tablet or computer)
Good and customer-friendly service
Curious and persistent in solving issues
Organized and can keep a cool head even in stressful situations
BENEFITS:
Working schedule: Monday - Sunday, 24/7 rotating shifts
Modern office in a city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more
Vaga publicada 2 meses atrás
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