Italian-Speaking Insurance Company Customer - Lisbon, Portugal

Move to Lisbon and get paid properly for your Italian. 1000€ x 14.

What the job actually involves

Day to day you will be handle incoming calls and chats from customers with inquiries about their insurance policies, process service requests in the client’s policy administration system, compose and send responses to emails and letters, including contract documents and policy information, conduct indexation and electronic archiving using internal document management tools, manage requests for policy changes, including updating payment methods, support customers with claims submissions and policy cancellations, and maintain a high level of service quality and meet client-specific performance targets.

What you'll earn

1000€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

What's included

The package covers full-time position with indefinite contract, on-site role in a central Lisbon location, full paid training to prepare you for the role, performance-based incentives and bonus opportunities, referral bonus program for recommending new colleagues, and access to career development programs, language courses, and learning platforms A dynamic, multicultural work environment with growth potential.

Who this suits

• Eligible to work in Portugal
• Proactive and motivated to maintain a high standard of performance
• Comfortable working in a team-oriented environment
• Professional, diplomatic, and solution-oriented approach to handling customer queries
• Strong written and verbal communication skills
• Previous experience in customer service is considered an advantage
• Native-level fluency in Italian (C2) and proficient in English (B2)

Getting you there

To help you make the move: accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor Health, insurance since day 1 for small amount, free after 6 months, and notes: Monday to Friday (including bank holidays): 07:30 AM to 08:00 PM (Rotational shifts) Days Off: Weekends.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

Next steps

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation with us to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Expect roughly five weeks between applying and your first day in country.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.