Italian-Speaking Customer Support Agent
Cross Border Talents
Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week
About the Role
We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.
Key Responsibilities
- Resolve customer queries, aiming for first-contact resolution
- Own cases end to end, including complex ones
- Support fraud checks, disputes and complaints
- Assist vulnerable customers and escalate when needed
Requirements
- Native-level Italian
- Fluent English
- Customer support or banking experience is an advantage
- Strong communication and decision-making skill
- Willingness to relocate to Lisbon
What We Offer
- Above-average wages and health insurance from day one
- Paid training and onboarding
- Relocation and visa support for international candidates
- Accommodation option and local language classes
- Annual trip home and meal allowance
- Multicultural environment with career growth
Apply
Send your updated CV in English to Mostrar e-mail" rel="noopener noreferrer" target="_blank"> Mostrar e-mail with the subject line "Italian Customer Service Representative – Lisbon" .
Vaga publicada 2 dias atrás
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