Czech Client Advisor - Lisbon, Portugal

Our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.

The role:

As a Client Advisor you will be the first point of contact for customer support inquiries for our Czech Speaking customers.

The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.

Responsibilities:

• Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems.
• Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
• Managing supply related requests: by phone, by email, or even by chat.
• This is a non-technical role;
• Provide clear information about products and service;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Provide top-class interactions and customer service

Requirements

• High School Diploma or Secondary School Completion Equivalent
• Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable - not mandatory)
• Adaptable to working alongside the time zone and calendar of local stakeholders.
• Required Language Thresholds:
  • English (B2 - C1: Independent User Level)
  • Czech (C2: Native-Level Fluency)

Benefits

• Competitive Salary
• 12 months renewable contract (Permanent after 2 years)
• Career Progression Opportunities
• Health Insurance Package
• Relocation Package and Accommodation provided (optional) from the company*

*(for candidates coming from abroad)