Customer Advisor - Spanish (Lisbon, Portugal)
€920 por mêsBcrecruitment
A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Customer Advisor. You will support customers of a payment-solutions provider with account and payment questions. As a Spanish-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, live chat and email.
What you will do
- Handle incoming customer contacts in Spanish by phone, live chat and email
- Understand each customer's need and give accurate, complete answers using the right tools
- Build trust through clear, friendly and professional communication
- Document every interaction accurately in the company's systems
- Contribute to your team's quality, productivity and customer-satisfaction targets
What we are looking for
- Native or near-native Spanish (C2) and fluent English (C1+), spoken and written
- Excellent communication and active-listening skills
- High-school diploma and at least 6 months of contact-centre experience with a strong customer focus
- Good computer skills and the ability to learn new systems quickly
- Flexible for rotating 24/7 shifts in the office, including night shifts and weekends
What we offer
- Salary: €920 gross per month (paid in 14 salaries per year)
- Complexity bonus: €25 per month
- Meal allowance: €7.63 net per working day
- Private health insurance: available from day 1 with a monthly contribution, free after 6 months on the contract
Relocation support
- Candidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)
- Flight tickets are not reimbursed
Location, hours & start
- Location: Lisbon, Portugal — on-site
- Working hours: Monday–Sunday, rotating 24/7 shifts (2 rotating days off)
- Contract: Full-time, 6-month contract
- Start: 8 Oct — apply now and we will place you in the next available group
How to apply
Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role, answer your questions and guide you through the next steps. Our service is free for candidates — the hiring company covers the cost.
Vaga publicada 12 dias atrás
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