Polish-Speaking Pet Care Customer Specialist - Lisbon, Portugal (Apply Today)

A working week in Lisbon, Portugal, in Polish. 1059.34€ with accomodation.

A typical day

You'll spend most of it on provide customer support to pet owners via phone, email, and other communication channels, respond to product-related inquiries and deliver accurate information, resolve customer issues efficiently, aiming for first-contact resolution whenever possible, manage your own case workload while independently identifying the best solutions for customers, escalate complex issues when necessary to minimize business risk, and record customer interactions accurately in the CRM system.

Less often, you'll also contribute to continuous improvement by capturing customer feedback and insights, and work collaboratively with your team to achieve service quality targets and performance objectives.

Would you fit?

We're looking for someone with native-level fluency in Polish, good command of English, excellent communication and interpersonal skills, customer-focused mindset with a genuine passion for delivering outstanding service, strong problem-solving and organizational abilities, ability to work independently while managing multiple customer cases, and comfortable working with CRM systems and digital tools.

The money

1059.34€ with accomodation

What comes with it

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Office-based position in Lisbon, Portugal
• Relocation support, including the option of company accommodation for eligible candidates relocating from more than 100 km away Monday to Friday schedule, 08:00–17:00 Full-time employment
• Comprehensive onboarding and 5-day paid training
• Health insurance from the first day of employment Meal allowance Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities with excellent amenities
• Ongoing training and professional development opportunities
• International and multicultural working environment with excellent career growth prospects

If you're moving for this

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

Who you'd work for

CloserHire is partnering with a leading global customer experience company to recruit Polish-speaking Customer Care Specialists for a premium pet nutrition project based in Lisbon, Portugal. If you’re passionate about delivering exceptional customer service and enjoy helping people, this is an exciting opportunity to join an international team supporting pet owners across multiple communication channels. You’ll provide expert assistance, resolve customer inquiries, and help create a positive experience for every

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Applying

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.