Customer Support Specialist (Polish Speaker) - Pet Supplies
Cross Border Talents
Job Summary
Are you a native Polish speaker looking for a remote career opportunity based in Portugal? We are seeking a dedicated Customer Support Specialist to join our team. In this role, you will assist customers with inquiries regarding pet supplies, providing friendly, high-quality support via communication channels using your Polish and English language skills.
Key Responsibilities
- Deliver exceptional customer service to Polish-speaking clients via email, chat, and phone.
- Assist customers with order status updates, product inquiries, returns, and general support regarding pet care supplies.
- Troubleshoot customer issues promptly and ensure high levels of customer satisfaction.
- Maintain accurate records of customer interactions and account details within the support CRM system.
- Collaborate with team members to continuously improve service processes and response times.
Requirements
- Language Proficiency: Native or C2-level Polish and professional working fluency in English.
- Customer Focus: Excellent verbal and written communication skills with an empathetic, customer-first attitude.
- Technical Aptitude: Ability to navigate multiple software applications and CRM systems efficiently.
- Work Setup: Must be based in Portugal with a quiet, home-office environment suitable for remote work.
Work Schedule & Benefits
- Work Model: 100% Remote (Must reside in Portugal).
- Employment Conditions: Full-time contract with stability.
- Benefits: Performance-based monthly bonus program.
Vaga publicada 3 dias atrás
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