OPERATIONS DIRECTOR | CUSTOMER SERVICE HUB

Operations Director | Customer Service Hub  (m/f)Referencia: JN -082026-7083981
Adicionado em 17.08.2026
Sobre os nossos clientes
Our client is a well-established international organization undergoing an exciting phase of growth and transformation. To support its expansion strategy, it is seeking a senior leader to drive operational performance, develop high-performing teams, and contribute to the success of its Lisbon-based operation

Descriçăo da oferta

You will oversee a multilingual customer service operation while contributing to the growth and expansion of additional support functions. This is an excellent opportunity for a senior leader looking to make a significant impact within a dynamic and growing international environment.

Description

• Lead and oversee daily operations, ensuring service excellence and KPI achievement.
• Manage and support Team Leaders and Customer Service teams within a multilingual environment.
• Drive operational efficiency, productivity, quality standards, and continuous improvement initiatives.
• Act as the local leadership representative for all people-related matters.
• Support employee lifecycle processes, including onboarding, performance management, and employee relations.
• Promote a positive, engaged, and compliant workplace culture.
• Coordinate future support functions and facilitate cross-functional collaboration with international stakeholders.
• Oversee office operations, local suppliers, and workplace infrastructure.
• Ensure compliance with employment legislation and internal policies.
• Monitor operational performance and provide regular reporting to senior leadership.
• Act as the key communication bridge between the local operation and international headquarters.

Profile

• Proven experience in a senior operational leadership role.
• Strong background managing customer service, shared services, contact center, or service operations environments.
• Demonstrated experience leading managers and large operational teams.
• Excellent people leadership and stakeholder management skills.
• Strong analytical and performance management capabilities.
• Experience driving operational excellence and continuous improvement initiatives.
• Ability to work effectively within an international and multicultural environment.
• Fluent English (corporate language).
• Ability to lead multilingual teams.

Job Offer

• Opportunity to lead and shape a key international operation.
• Strategic position with high visibility and impact.
• Multicultural and collaborative working environment.
• Professional growth within a growing international organization.
• Competitive compensation and benefits package.

O que procuramos
Operations Director, Head of Operations, Customer Service Director, Contact Center Director, Shared Services, Operations Management, Service Delivery, Customer Experience, People Management, Leadership, Continuous Improvement, Manager;
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