Customer Service
€1,100 por mêsLJ Global Horizon
German, English-speaking Customer
Service
Location: Lisbon, Portugal
Key Information
Work Model: On-site
Schedule: Rotational shifts, 24/7 coverage (Monday to Sunday) with 2 rotative days off.
Gross Salary: 1,100€ gross per month (paid over 14 months)
Relocation: No relocation support provided
About the Location
Lisbon, Portugal is the capital and largest city of Portugal, known for its vibrant culture, historic
neighborhoods, and coastal charm.
About the Position
We are seeking a detail-oriented individual for a Customer Service role in Lisbon, Portugal,
focusing on content evaluation and annotation. This position requires fluent proficiency in
German and English and involves assessing AI-generated content for quality, relevance, and
compliance, while contributing to the improvement of AI models.
Additional Information
A complexity bonus of 200€ is provided per 11 months.
Candidates should be aware that no vacations are planned for the first 6 months of
employment.
Requirements
Fluent proficiency in German and English.
Availability to work 24/7 in rotational shifts, including weekends and public holidays,
with 2 rotative days off.
Demonstrated ability to evaluate and annotate AI-generated content accurately and
consistently.
Strong attention to detail and analytical skills for assessing content quality, relevance,
factual accuracy, safety, and policy compliance.
Commitment to strict confidentiality and adherence to project standards, data security,
and quality requirements.
Responsibilities
Evaluate AI-generated responses using detailed quality and annotation guidelines.
Accurately label and annotate language model outputs with consistency and attention
to detail.
Assess content for quality, relevance, factual accuracy, safety, and policy compliance.
Apply complex annotation guidelines across a wide range of scenarios and content
types.
Identify inconsistencies, edge cases, and potential issues, escalating them when
necessary.
Deliver high-quality work while meeting productivity, accuracy, and quality targets.
Review and analyze structured text, language data, and AI-generated content.
Maintain strict confidentiality and adhere to all project standards, data security, and
quality requirements.
Contribute to the ongoing improvement of AI models by providing accurate
evaluations, annotations, and actionable feedback.
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