E-commerce Support in German

Join an International Team in One of Portugal's Most Vibrant Cities!

Are you a German speaker with good English skills looking to build an international career in customer service while living in beautiful Porto? We are currently hiring motivated and customer-oriented professionals to join leading global projects in the E-commerce and Leasing sectors.

This is an excellent opportunity to gain valuable experience, work in a multicultural environment, and grow your career with a company that invests in its people.

Location

Porto, Portugal

Language Requirements

• German: Native or fluent (C1/C2)

• English: B2 level (written and spoken)

Working Schedule

• Monday to Saturday

• Rotational shifts between 07:00 and 19:00

• 8-hour daily shifts

• 2 rotating days off per week

Your Responsibilities

• Assist customers via phone, email, and chat

• Handle inquiries related to orders, deliveries, returns, and refunds

• Resolve account and payment-related questions

• Provide an outstanding customer experience

• Collaborate with internal departments to ensure timely issue resolution

Compensation Package

Fixed Salary

€953 gross/month x 14 salaries per year

Bonuses & Benefits

Guaranteed Performance Bonus: €100/month during your first 6 months
Attendance Bonus: €25/month

Meal Allowance: Approximately €126/month paid in cash

Additional employee benefits and exclusive company partnerships

Continuous training and professional development

Career growth opportunities within a multinational environment

What We're Looking For

• Native or fluent German speaker (C1/C2)

• Good command of English (B2 level)

• Customer-focused mindset

• Strong communication and problem-solving skills

• Comfortable working with digital tools and systems

• Team player with a positive attitude

• Previous customer service experience is an advantage but not mandatory

Why Join Us?

Work for internationally recognized brands
Build valuable experience in customer support and client relations

Join a diverse and supportive international team

Enjoy long-term career development opportunities

Live and work in Porto, one of Europe's most charming cities

Apply Today!

Take the next step in your international career and become part of a team where your language skills make a difference!