Hebrew-Speaking Customer Delight Specialists - Lisbon, Portugal

Hebrew speakers wanted for a Customer Delight Specialists role in Lisbon, Portugal. Relocation support available.

At a glance

• Location: Lisbon, Portugal
• Language: Hebrew + English
• Salary: 1478.16 € with accomodation (gross) · 1767.50 € without accomodation
• Start date: 17/8, 7/9, 18/9, 24/9, 28/9, 5/10, 12/10, 26/10, 2/11, 9/11, 16/11, 23/11
• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading international company to recruit Hebrew-speaking Customer Support Specialists for a digital advertising support project in Lisbon. In this role, you will provide B2B support to small and medium-sized advertisers, helping customers optimize their campaigns on social media platforms. You will resolve technical issues, guide clients on using advertising tools, and ensure a high-quality customer experience while supporting the growth of their business .

What you will do

• Support advertisers across multiple channels, including chat, email, and phone
• Convert most email and chat cases into outbound calls to provide personalized, white-glove support
• Provide pre- and post-sales assistance for self-service products
• Assist clients with troubleshooting, reporting bugs, and using platform features effectively
• Identify trends and solve problems affecting multiple SMB clients
• Manage multiple tools simultaneously and perform multitasking efficiently
• Ensure timely resolution of inquiries and maintain high customer satisfaction

What we are looking for

• Native or fluent Hebrew (C1/C2) with good English skills
• Strong communication and problem-solving skills
• Customer-focused, empathetic, and professional
• Comfortable using multiple digital tools and platforms
• Ability to handle high-volume queries and multitask effectively
• Previous experience in customer support, technical support, or digital advertising support is a plus
• Team player with a proactive and adaptable attitude

Salary

1478.16 € with accomodation (gross) · 1767.50 € without accomodation

Benefits and what is on offer

• Full-time on-site position in Lisbon
• Rotational shifts, 40 hours/week, Monday to Sunday, 06:00 – 00:00 CEST, including weekends and Portuguese public holidays; compensatory days provided if working on holidays
• Paid training period of 15 working days, 8 hours/day, covering system usage, product knowledge, and customer handling
• Professional guidance and structured onboarding
• International and multicultural work environment
• Career development opportunities within the digital advertising and customer support sector Health insurance and meal allowance from day one
• Full support from CloserHire throughout the recruitment and onboarding process

Relocation support

permanent accomodation provided - check project files in drive. Remote roles need to be residing at most 100kms from Lisbon or Porto office Notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test)

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move