French-speaking Customer Support Advisor - Lisbon, Portugal (Ref 5)

No experience? That's fine — this one comes with full training, in Lisbon, Portugal.

A typical day

You'll spend most of it on handling customer inquiries via phone and email regarding navigation systems such as R-Link, TomTom Live Carminat, and Medianav. Providing technical support and responding to service requests and complaints with accuracy and empathy. Logging customer issues in Salesforce to ensure efficient internal communication, particularly for fault diagnostics. Participating in a comprehensive 15-day training program (remote to start) covering company tools, products, and communication techniques. Maintaining high levels of service quality and adhering to internal performance standards. Initially working from home with a transition to the company’s, and lisbon office when required.

Would you fit?

We're looking for someone with fluency in French (spoken and written) and basic, english. Excellent communication and problem-solving skills. Comfortable with customer interaction via phone and email. Basic technical aptitude and ability to learn new software systems (e.g., Salesforce). A collaborative mindset and willingness to work in a structured, performance-driven environment. Flexibility to work 40 hours per week on a rotating, and monday–Friday schedule (07:00–18:00). Previous customer service experience is a plus but not mandatory.

The money

1050.00 € with room

Note how the two figures work: the lower one already has accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

What comes with it

• Private Health Cover
• Meal Allowance
• Paid Training

Benefits

• Full-time contract with long-term career development opportunities. 15 working days of paid training covering all essential tools and processes. Health insurance from the first day of your contract. Meal allowance via a prepaid card usable in restaurants, cafés, and supermarkets. Relocation support available, including benefit-in-kind housing options for selected candidates. Access to modern office facilities, including lounges, cafeterias, and team collaboration spaces in central Lisbon

If you're moving for this

• permanent accomodation provided - check project files in drive
• Notes: English B1 only candidates need to first pass duplicate check and then pass the following tests: (french)

Who you'd work for

CloserHire is partnering with a leading global customer experience provider to recruit a French-speaking Customer Support Advisor for their technical support team in Lisbon. This role focuses on assisting users with in-vehicle navigation and multimedia systems for a renowned car manufacturer, offering you the chance to work with innovative technology in a multicultural environment. As a Customer Support Advisor, you will be the first point of contact for users of

About Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Applying

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.