IT Support Level 3 - SQL / Technical Support
Este cargo requer uma presença local. Consulte empregos idênticos a seguir.
*ONLY FOR CANDIDATES ALREADY BASED IN PORTUGAL*
Location: Fully Remote (within Portugal)
Administrative Base: Porto – Douro area
On-site Requirement: 1 day on-site per quarter
Work Model: Remote (Portugal-based)
About the Role
We are looking for an experienced IT Support Level 3 / Technical Support Specialist to support a technical project focused on advanced troubleshooting and customer assistance. This role requires strong technical skills, including SQL , and the ability to support users in French and English .
Main Responsibilities
- Provide advanced technical support and troubleshooting to users
- Assist customers via phone, chat, and email in French and English
- Diagnose software, system, or configuration issues and propose effective solutions
- Work closely with internal technical teams to ensure timely resolution of issues
- Document incidents, solutions, and technical procedures
- Maintain a high level of professionalism, accuracy, and customer focus
Requirements
- Fluency in French and English (minimum B2 level)
- Proven experience in technical support / IT support (Level 3 preferred)
- Knowledge of SQL and technical troubleshooting
- Strong analytical and problem-solving skills
- Ability to work independently in a remote environment
- Availability to attend on-site meetings once per quarter
Compensation & Benefits
- Meal allowance (monthly card, according to local policy)
- Health insurance provided from day one
- Fully paid initial and continuous training
- Career development and internal mobility opportunities
- Access to well-being, language, and professional development programs
- Employee recognition initiatives
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