Global HR Shared Services Specialist (Maternity Cover) - Italian Speakers - Lisbon

Global HR Shared Services Specialist (Maternity Cover) - Italian Speakers - Lisbon, Portugal

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital venturesand business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our HR Shared Services Center (HRSSC) spans across three global hubsIndia, Costa Rica, and Portugaldelivering centralized and efficient support for HR processes worldwide.

We support the full employee lifecycle with precision, enable efficiency gains through smart systems and collaboration, and deliver measurable outcomes that enhance every employees journey at BCG.

You will be a key member of our Global HR Shared Services Center (HRSSC), supporting regional and local HR teams and employees worldwide with administrative HR processes. Youll collaborate with colleagues across multiple geographies and time zones, forming part of a close-knit global HR network that values teamwork, ownership, and continuous learning.

Key responsibilities include:

• Preparing and processing employee paperwork for new hires, promotions, transfers, exits, and changes.
• Managing complex employee documentation requests including verification letters, references, and visa invitation letters.
• Using sound judgment to resolve non-routine stakeholder issues and managing escalations.
• Advising other team members with expert guidance on employee lifecycle processes.
• Supporting the background verification process and distributing welcome communications as part of onboarding activities
• Maintaining personnel records in compliance with legal requirements and internal standards.
• Producing reports on employee data (e.g. distribution lists, anniversaries, milestones).
• Conducting regular audits, identifying gaps, providing feedback and supporting quality improvements in a self-driven way.

Youre Good At

• Thriving under pressure with exceptional attention to detail.
• Structured mind-set and continuous improvement attitude
• Staying flexible and reliable in a dynamic, fast-paced environment.
• Insightful decision making and team collaboration.
• Problem solving complex tasks, learning from challenges and having a continuous improvement mindset.
• Handling sensitive data with confidentiality and professionalism.
• Creating meaningful experiences for every customer through exceptional service.
• Communicating clearly and professionally, both verbally and in writing.
• Collaborating and coaching others within the team across cultures and time zones.

What You'll Bring

• A graduation degree.
• ~4+ years of relevant experience in HR operations or shared services. HR process management experience is a must.
• Workday & ServiceNow experience (preferred) or other HR ERP systems.
• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word, Visio).
• Experience working in a professional services or multinational environment.
• Fluent verbal and written English & Italian language skills.
• Other languages are preferred

Additional info

Why Join Us?

• Be part of a respected global brand that invests in its people.
• Exposure to world-class HR systems, like Workday
• Work in a culture that prioritizes learning, diversity, and inclusion.
• Join a growing team where your work directly drives global impact

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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