German-speaking Customer Service Specialist (Search Engine)
Elevate CloserHire
CloserHire is proud to support a global leader in the BPO industry as they expand their German-speaking Customer Service team for one of the world’s most iconic technology brands – the largest search engine globally. Join an international team and play a key role in delivering exceptional customer experiences. As a Customer Support Specialist, you will assist users with inquiries related to product features, troubleshooting, e-commerce, software, hardware, and connectivity.
Language required: German
Highlights:
- Relocation support included
- Private health insurance
Responsibilities:
- Provide customer support through phone, email, chat, social media, and messaging platforms
- Handle pre-sales inquiries, general questions, and technical support requests
- Maintain a consistent and professional tone across all communication channels
- Escalate complex cases to specialized teams when needed
- Collaborate with technical teams to ensure efficient resolution of support tickets
- Manage your individual ticket queue and adhere to service level expectations
- Contribute to content quality by reviewing help materials and suggesting improvements
Qualifications:
- Fluent German (C1) and good English (B2) Based in Lisbon or open to relocating
- Previous experience in customer service or a BPO setting is a plus
- Comfortable working with computers and common support platforms
- Quick problem-solver with a proactive and positive attitude
- Flexible availability, including weekends or shift rotations
Vaga publicada 5 dias atrás
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