Real-Time WFM Specialist for Service Desk Operations
JPMorgan Chase & Co.
Este cargo requer uma presença local. Consulte empregos idênticos a seguir.
JPMorgan Chase & Co. in Lisbon is seeking a Real Time / Workforce Management Specialist to enhance operational excellence through real-time monitoring and workforce control. The ideal candidate will manage performance metrics across various channels, ensure schedule adherence, and facilitate communication between analysts and team leads. Strong analytical and organizational skills are essential for this fast-paced role. Experience with telephony/WFM tools and ability to work under pressure will be crucial. #J-18808-Ljbffr
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