Commercial Operations Manager (m/f/d)

Select how often (in days) to receive an alert: Experience HELM as a unique family business and an attractive employer. Through a constant exchange of ideas, our ultimate goal is to offer our customers future-oriented solutions within our global network. This allows us to work proactively and think long-term - in operations, quality management, process optimization, product development and distribution. We are innovation drivers, possibility makers and a reliable partner, all in one. Commercial Operations Manager (m/f/d) Date: Feb 5, 2025 Location: Carnaxide, PT, 2790-045 Business Unit: Pharma Job Function: Sales Level of Experience: Mid-Career For Unit Pharma Ingredients & Materials Europe specialized on Active Pharmaceutical Ingredients, in order to replace a maternity leave, we are looking for a motivated Commercial Operations Manager (m/f/d). Responsibilities: Develop and strengthen profitable commercial relationships with customers and suppliers. Identify the key decision makers and decision-making process in the customer ́s buying organization. Operate as point of contact for the customers within your area of responsibility. Build and maintain strong, long-lasting customer and supplier relationships. Create leads related to the assigned accounts and manage the opportunity process from identification to conversion. Identify sales opportunities. Provide and negotiate offers. Prioritize opportunities of the assigned accounts and coordinate with marketing and sourcing. Continuously shorten the first order sales cycle of the assigned accounts. Deepen market insights and gather customer feedback. Actively promote our value proposition, collect and provide structured customer feedback. Plan regular field visits to customers, suppliers and participate in relevant commercial events in accordance with account plan. Ensure timely and successful launch of products for customers, with suppliers. Create and manage yearly customer account plan. Monitor progress of yearly account plan and proactively assess risks and opportunities. Communicate clearly the progress of initiatives to internal and external stakeholders. Develop business with existing clients and/or identify areas of improvement to exceed sales quotas. Prepare reports on account status. Requirements: Proven work experience as Commercial Operations Manager in the pharmaceutical environment (preferential). Understanding of pharmaceutical value chain and B2B Marketing. Solid experience with MS Office (particularly MS Excel and Powerpoint), CRM (preferably Salesforce) and ERP systems (preferably SAP). Demonstrable ability to communicate, present and influence credibly and effectively. Experience in delivering client-focused solutions based on customer needs. Excellent verbal and written communications skills in Portuguese and English, ideally Spanish. Excellent teamwork skills. Every day, each one of us contributes to HELM's success with competence, the highest expertise and unique service. We reward this commitment - not only with international opportunities, possibilities for seminars and further training but also with benefits that offer optimal conditions to reach the perfect work-life balance. Interested? Then please apply with all necessary documents via our application portal. #J-18808-Ljbffr