German Advisor for On-Demand Transportation Service

Description

Come and work with us.Do you want to contribute to an outstanding customer service experience for a global platform that transforms how people move every day?Are you German native or fluent with strong English communication skills? Looking to make your career in Porto in a multicultural environment? So we have the perfect opportunity for you!Your future project: join our German Customer Advisor team.As a customer service specialist in this project, your daily responsibilities will include:Provide first contact resolutions to customer queries Offer specialized customer support through written and phone communicationBuild meaningful relationship, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate amazing customer experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback

Requirements

To succeed in the role, you will need to have:Native or proficient level of German (C2)Intermediate level of English (B1) Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Portugal (work on site - Porto)

Offer

Benefits.Central location with good public transportation connections (Train station and Bus Station at walking distance)Competitive wages ranging from 920€ to 1,450€Paid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programGym at the officeJob stabilityLife-long skills and experienceExcellent work and office cultureGo further with Foundever® We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. Apply today!