Customer Support Agent (French Speaker)
Cross Border Talents
Job Description
We are looking for a French-speaking Customer Support Agent to join our team in Braga, Portugal .
In this role, you will support users of an innovative app-based employee benefits solution (covering meal, mobility, and gift vouchers). Your main focus will be assisting customers with application features, account management, and service inquiries.
Key Responsibilities
- Assist customers with inquiries regarding application features and usage, primarily through inbound calls.
- Provide assistance with account creation, login issues, and balance management.
- Educate customers on all available service features and benefit program details.
- Maintain high customer satisfaction through timely and helpful communication.
Requirements
- Language: Native or fluent level in French .
- Strong communication skills and a customer-oriented mindset.
- Ability to troubleshoot basic application issues and guide users clearly.
Job Details
- Location: Braga, Portugal (Hybrid model).
- Contract Type: 6-month contract.
- Working Hours: Rotational shifts between 07:00 AM – 06:00 PM (Monday to Friday, Weekends off).
- Equipment: Work equipment provided (Shipped to your address or collected at the office depending on location).
Vaga publicada 15 dias atrás
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