Customer Experience Specialist (French Speaker)

Do you speak fluent French and are you looking for a new professional opportunity in Porto? Join Armatis!

Armatis is one of the leading customer relationship outsourcing companies in the European market. With more than 37 years of experience , we offer a wide range of services, from traditional customer support solutions to innovative digital approaches, supporting our clients throughout the entire customer journey.

As our business continues to grow, along with the projects we manage for our clients and partners, we are looking for communicative and motivated French-speaking professionals who would like to join us and identify with our core values: commitment, team spirit, accountability and diversity .

Take the next step in your career by joining a fast-growing project in the energy sector!

Work organisation and location

You will work in our modern offices located in the heart of Porto , offering excellent accessibility and an ideal location just a few steps away from Trindade metro station .

To ensure a smooth onboarding process and provide you with the appropriate support, the first few months will be office-based. After 3 to 4 months , you may be eligible for remote work, provided that your performance is consistently in line with the expected targets.

Your responsibilities

As a French-Speaking Customer Service Advisor , your main responsibilities will include:
• Making and receiving calls to assist customers with their enquiries
• Handling customer requests through back-office channels
• Advising and supporting customers throughout their experience
• Identifying customer needs and offering appropriate solutions
• Handling objections and complaints professionally
• Performing sales-related tasks according to the project's requirements
• Ensuring a high-quality customer service experience
• Using different IT applications, systems and digital tools

What we offer
• Employment contract from the first day of training
• Paid initial training
• Attractive salary package
• Attendance bonus
• Genuine opportunities for career development and progression
• The opportunity to join a dynamic and friendly team
• A modern and well-equipped working environment
• An excellent location in central Porto , just a few steps away from Trindade metro station
• Possibility of remote work after an initial period of 3 to 4 months , subject to meeting the expected performance targets
• Discounts and partnerships with leading brands and organisations across different sectors, including banking, healthcare, sports and fashion

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What we are looking for
• Excellent command of French, both written and spoken: C1 or C2 level is mandatory
• Good theoretical and practical computer skills
• Excellent interpersonal and communication skills
• Strong customer service mindset and results-oriented approach
• Proactive attitude and ability to suggest effective solutions
• Previous experience in Customer Service, Customer Support, Call Centre, sales, customer care or advisory roles is considered an advantage
• Availability to work variable and rotating schedules
• Availability for a full-time position: 40 hours per week, 8 hours per day