Dutch Travel Customer Advisor in Portugal | Fixed Shifts
Cross Border Talents
Lisboa
- Trabalho remoto
Launch Your Career as a Travel Customer Advisor!
If you enjoy assisting people and handling travel concerns with efficiency and care, this opportunity allows you to thrive in a fast-paced, collaborative environment dedicated to delivering seamless travel experiences. This position is perfect for customer-oriented individuals who are proactive, detail-focused, and committed to providing outstanding service.
About the Role:
As a Travel Customer Advisor, you will be the main point of contact for travelers needing support before, during, or after their trips. Using digital communication channels, you will assist customers with booking requests, itinerary changes, cancellations, refunds, and other travel-related concerns, ensuring every interaction is smooth and stress-free.
Key Responsibilities:
- Support customers through chat, email, and online platforms with travel-related questions and requests
- Handle bookings for flights, hotels, car rentals, and activities, including changes and cancellations
- Provide clear and accurate information on itineraries, travel requirements, baggage rules, and refund policies
- Assist with payment inquiries, account concerns, and loyalty program support
- Recognize urgent travel issues such as delays or missed connections and escalate them when appropriate
- Keep detailed and accurate records of customer interactions in internal systems
- Work closely with internal teams and external partners to deliver efficient customer support
- Achieve performance targets related to customer satisfaction, productivity, and response times
- Stay updated on travel industry trends, company policies, destinations, and digital tools
Requirements:
- Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the Travel field
Benefits:
- Competitive Salary : Based on your experience and skills
- Performance Bonuses : Rewards for outstanding service
- Comprehensive Insurance : Health and life coverage for your well-being
- Meal Allowance : Support for daily meals
- Remote Work: Enjoy the flexibility of working from home
Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!
Vaga publicada 14 dias atrás
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