International Finnish-Speaking Customer Support Specialist

Workster is looking for talented Finnish speakers to join a dynamic international team in Lisbon.

This is an exciting opportunity to build an international career while supporting customers for a well-known global brand in a modern and multicultural environment. You’ll work in a professional and supportive setting, with the opportunity to transition into a hybrid working model after the onboarding period.

You will initially work fully on-site for the first 3 months to get to know the team and the working environment, before moving to a hybrid setup.

Your Role

• Provide customer support in Finnish via phone, email, and chat

• Assist customers with product-related questions, orders, and general inquiries

• Deliver professional and solution-oriented support while ensuring high customer satisfaction

• Handle customer complaints and provide appropriate solutions within set deadlines

• Collaborate with colleagues and internal departments to resolve ongoing cases

• Maintain and update internal systems and customer records

• Ensure clear and professional communication at all times

Your Qualifications

• Native or fluent Finnish (C1-C2 level)

• Good command of English

• Previous experience in customer service is a plus

• Strong communication and interpersonal skills

• Customer-oriented mindset with problem-solving abilities

• Comfortable working in a fast-paced environment

• Good computer skills and ability to multitask

• Team player with a proactive attitude

The Offer

• Monday to Friday schedule between 08:00 and 18:00 — enjoy your weekends free

• Hybrid working model after the initial 3-month onboarding period

• Competitive salary package and additional benefits

• Paid training and structured onboarding

• Modern office environment in Lisbon

• International and multicultural team

• Career development and growth opportunities

• Full support from Workster throughout the recruitment process