Customer Support Specialist - Italian & English
Cross Border Talents
About the Role
We are recruiting on behalf of a leading global customer experience provider for a Italian & English Customer Support Specialist based on-site in Porto, Portugal. In this role, you will deliver exceptional service to customers, handling inquiries via digital platforms while identifying opportunities to enhance their experience and suggest additional value-added services.
Key Responsibilities
- Deliver personalized customer service in Italian and English across multiple communication channels.
- Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
- Identify customer needs and business opportunities to suggest complementary services.
- Maintain high quality, professionalism, and customer satisfaction standards.
Requirements
- Language Proficiency: Fluent in both Italian and English .
- Work Model & Location: Readiness to work On-site in Porto, Portugal .
- Schedule: Standard full-time hours, Monday to Friday (between 08:00 and 19:00) with Fixed Weekends Off .
- Experience: 1+ years of contact center or customer support experience is preferred.
- Skills: Strong digital literacy, sales orientation, excellent interpersonal communication, and problem-solving abilities.
What We Offer
- Fixed monthly salary paid over 14 months.
- Work-Life Balance: Fixed weekends off (Saturday & Sunday).
- Relocation Support: Shared accommodation provided for up to 12 months for candidates relocating from outside Portugal (flight tickets not included).
- Professional growth and continuous training in an international setting.
How to Apply
Please send your CV or get in touch directly via email at Mostrar e-mail
Vaga publicada 20 dias atrás
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