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Italian Speaking | Customer Service Representative

Cross Border Talents

Location: Lisbon, Portugal
Work Model: On-site
Schedule: Rotating shifts | 40 hours per week

About the Role
We are looking for an Italian & English-speaking Customer Service Representative to join an international team in Lisbon. You will be the first point of contact for customers of a leading digital financial services brand, resolving queries via chat, phone and email.

Key Responsibilities

  • Resolve customer queries, aiming for first-contact resolution
  • Own cases end to end, including complex ones
  • Support fraud checks, disputes and complaints
  • Assist vulnerable customers and escalate when needed

Requirements

  • Native-level Italian
  • Fluent English
  • Customer support or banking experience is an advantage
  • Strong communication and decision-making skill
  • Willingness to relocate to Lisbon

What We Offer

  • Above-average wages and health insurance from day one
  • Paid training and onboarding
  • Relocation and visa support for international candidates
  • Accommodation option and local language classes
  • Annual trip home and meal allowance
  • Multicultural environment with career growth

Apply
Send your updated CV in English to Mostrar e-mail" rel="noopener noreferrer" target="_blank"> with the subject line "Italian Customer Service Representative – Lisbon" .

Vaga publicada 12 horas atrás
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