Customer Service Representative - Italian & English

***Welcome bonus €2,000***

Join the customer service team of a leading international insurance company in Lisbon, supporting customers in a dynamic, multicultural environment.

As a Customer Service Representative, you will be a key point of contact for customers, providing professional support and assistance in both Italian and English.

Responsibilities

• Provide customer support and assistance in Italian and English

• Respond to customer enquiries and provide appropriate solutions

• Communicate with customers in a professional and friendly manner

• Handle customer requests efficiently and ensure a high standard of service

• Use different digital tools and platforms as part of your daily work

• Follow established procedures and contribute to a positive customer experience
  

Requirements

• Italian: C2

• English: strong B2 or C1

• Strong communication and interpersonal skills

• Customer-oriented approach

• Good problem-solving skills

• Comfortable working with digital tools and multiple platforms

• Ability to work in a dynamic, international environment

Location: Lisbon, Portugal
Work model: On site
Schedule: Monday - Friday, 9:00-18:00
Remuneration: €1,000 gross per month, paid in 14 instalments, which is approximately €1,166 gross per month when averaged over 12 months
Perks: Welcome bonus €2,000 paid in 12 monthly instalments, private health insurance from day one & meal allowance of €154 per month
Salary + perks total: €1,486 gross per month
Relocation: Optional accommodation; room in a shared apartment with all bills included - €200-300 deduction per month