Technical Support Engineer
Hexa People
Este cargo requer uma presença local. Consulte empregos idênticos a seguir.
About the job Technical Support Engineer == HYBRID JOB (2 days / week at the office) == What you can expect: Our client specializes in cybersecurity solutions, offering advanced technologies to protect businesses from evolving digital threats. With a team of dedicated experts, the focus lies on innovation and collaboration to ensure the resilience and security of our client's digital assets. What you will be doing: Address customer technical support requests via phone, email, and tickets (Zendesk) in a timely and professional manner. Proactively identify and resolve complex technical issues related to software and applications. Break down and analyze undefined customer issues, escalating them to R&D with clear technical documentation when necessary, including matching issues to system components, collecting logs, running tests, and replicating problems. Document all customer interactions and solutions in a ticketing system with great clarity for tracking and follow-up, as well as create and update help documents and processes. Collaborate with various teams such as Product, R&D, and Operations to ensure quick and effective resolution of customer issues. Participate in on-call/shift rotation (currently Mon-Fri 24hrs) and provide ad-hoc after-hours support for projects as needed. What you will bring: 3-4+ years of experience as a technical support engineer. Strong knowledge of Windows and/or Linux operating systems. Basic experience with cloud technologies such as Kubernetes, Elasticsearch, AWS, and MySQL (experience with other similar technologies is acceptable; mindset and adaptability are valued over specific tech stack). Understanding of complex systems (ETL) and data flows. Experience managing support tickets for complex SaaS applications. Excellent written and verbal communication skills in English, capable of explaining complex technical concepts both in writing and verbally. Ability to multitask and prioritize in a fast-paced environment. Ability to work independently, proactively, and as part of a team. Familiarity with ticketing systems (Zendesk, Jira, etc.) is a plus. #J-18808-Ljbffr
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Dellent
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€1,249 por mês
...-Site Role in Lisbon, Portugal EU Citizens or Valid Portuguese Work Permit Holders Only Join an international technology support team and build your career in a dynamic and multicultural environment! Salary & Benefits Base Salary: €1,249/month Paid Training...- ...Dutch Technical Support – Home Appliances | Lisbon Use your problem-solving skills to help customers troubleshoot household appliances and resolve after-sales enquiries. On-site role in Lisbon Relocation support provided Monday–Saturday, between 08:00...
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- O nosso cliente é uma empresa sólida, multinacional e reconhecida como referência no setor das soluções de energia de elevada qualidade. A função é indicada para profissionais que gostam de equilibrar conhecimento técnico com gestão comercial, trabalhando de forma próxima...
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Devoteam
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Sourcing Trust
Lisboa10 dias atrás - ...contribute to our growth and deliver results! Geotab is seeking a Technical Support Specialist who will help customers and partners understand... ...technical issues. ~ Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field. ~ Working knowledge...
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