French Customer Support in Porto | Fixed Shifts

Kickstart Your Career as a Customer Support – Leasing Project! Become part of a supportive, customer-focused workplace where professionalism, empathy, and excellent service guide every interaction. If you are proactive, detail-oriented, and passionate about helping people, this is a great opportunity to grow your career in customer support. Role Overview As a Customer Support, you will serve as the primary point of contact for customers throughout the leasing process. Your role will involve providing guidance, answering inquiries, reviewing application and contract-related information, and ensuring customers receive a smooth and positive experience from start to finish. Key Responsibilities Deliver friendly and professional customer support via phone, email, and live chat Assist customers with questions related to leasing applications, contracts, requirements, documentation, and account-related matters Review and verify customer information for accuracy and completeness Communicate clearly and effectively to resolve customer concerns and provide guidance throughout the leasing processAccurately document customer interactions within internal systems Escalate complex or sensitive cases following company procedures Collaborate with internal teams to ensure timely and efficient processing of leasing requests and applications Meet service quality standards and response time goals Keep up to date with project guidelines, company policies, and industry best practices Requirements Language Skills: Fluent in French (C1/C2 level) and English (B2 level) Eligibility: EU citizenship or valid Portuguese residency card Skills: Strong analytical, creative, and communication abilities Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field Why Join Us Attractive Salary: Competitive compensation that values your skills Performance Bonus: Recognizing your achievements Meal Allowance: Covering your daily meals Transportation Support: Assisting with commuting costs Health & Life Insurance: Comprehensive protection for your well-being Relocation Package: Assistance to make your move smooth and stress-free Onsite Work: Engage and grow in a collaborative office environment Ready to take the next step? Apply today and be part of a team that values innovation and excellence! #J-18808-Ljbffr