French Travel Customer Support in Porto | Fixed Shifts
Cross Border Talents
Start Your Career as a Customer Support – Travel Project!
Join a vibrant, customer-oriented team where you'll play an important role in creating outstanding travel experiences. If you enjoy helping people, finding solutions, and thrive in a fast-moving international environment, this is a great opportunity to grow your career in customer service and the travel industry.
Role Overview:
As a Travel Customer Support for the Travel Project, you will assist customers at every stage of their journey. From managing bookings and itinerary changes to answering travel-related questions and resolving service requests, you will ensure every customer receives reliable support and a smooth travel experience.
Key Responsibilities:
- Deliver exceptional customer support through phone, email, chat, and other digital communication channels.
- Assist customers with travel bookings, reservation changes, cancellations, and general travel-related requests.
- Provide clear and accurate information about flights, accommodation, transportation options, travel policies, and related services.
- Resolve customer issues efficiently while maintaining a high standard of customer satisfaction.
- Follow company procedures to manage cases effectively, escalating complex situations when necessary.
- Record customer interactions and case resolutions accurately using internal systems.
- Handle complaints professionally, demonstrating empathy, patience, and a solution-focused mindset.
- Stay informed about travel products, company policies, and industry developments through ongoing training.
- Work closely with internal departments and travel partners to ensure timely and effective issue resolution.
- Meet established quality standards, productivity targets, and customer satisfaction goals.
- Share feedback and improvement ideas to help optimize processes, customer experiences, and overall service quality.
Requirements:
- Language Skills: Fluent in French (C1/C2 level) and English (B2 level)
- Eligibility: EU citizenship or valid Portuguese residency card
- Experience: Minimum 1 year of experience in Customer Support
- Skills: Strong analytical, creative, and communication abilities
- Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Why join us:
- Competitive Salary : Your expertise and dedication are rewarded
- Language Bonus : Additional rewards for your language proficiency
- Meal Allowance : Daily support during your work hours
- Health & Life Insurance : Comprehensive benefits for your well-being
- Collaborative Team : Be part of a communicative and supportive work environment
- Relocation Assistance : Smooth transition support for your move
- Onsite Work Environment: Be part of a supportive and communicative team
Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!
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