B2B English-speaking Customer Specialist - Lisbon, Portugal (14 Salaries a Year)

B2B English-speaking Customer Specialist in Lisbon, Portugal. 920€ x 14.

At a glance

• Location: Lisbon, Portugal
• Languages: English
• Salary: 920€ x 14
• Start: 8/10
• Relocation: not offered for this role

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance
• Paid Training

About the role

CloserHire is partnering with a leading payment solutions provider to recruit a B2B Customer Support Specialist for their team in Lisbon, Portugal. This is a fantastic opportunity for individuals who enjoy assisting businesses, providing technical support, and optimizing digital payment systems. If you have strong customer service skills, problem-solving abilities, and experience working in a fast-paced environment, this role is for you!

What you'll do

• Business Client
• Assistance: Provide exceptional B2B customer support via phone, email, and chat, ensuring clients maximize the benefits of the platform. Technical
• Troubleshooting: Help business owners with technical issues, payment processing concerns, and system optimizations. Account
• Management & Verification: Identify account holders, verify account information, and ensure regulatory compliance. Compliance & Regulations: Adhere to all regulatory guidelines and internal procedures provided by the company. Customer Experience
• Excellence: Engage with clients, ensuring timely resolution of concerns, while maintaining a professional and customer-centric approach

What we're looking for

• Language
• Proficiency: Fluent in English and proficient in English. Education & Experience: High school diploma (mandatory). Stable job history (not frequent job hopping). Minimum 1 year of experience in customer service with a strong customer-oriented approach. Strong interpersonal and teamwork skills. Ability to multitask in a fast-paced environment. High attention to detail and problem-solving mindset. Experience with automated customer service platforms is a plus. Excellent written and verbal communication skills. Strong organizational and computer skills. Flexibility and adaptability to change. Ability to work independently while following company protocols. Work
• Schedule: Ability to work rotational shifts, including night shifts (24/7 operations) with two rotating days off

Salary

920€ x 14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

Benefits

• Stable Work
• Contract: Full-time, office-based position in Lisbon, Portugal, with structured shifts. Comprehensive
• Training: Fully paid training on payment systems, troubleshooting techniques, and customer support tools. Career Growth
• Opportunities: Access to internal promotions, career development programs, and specialized training courses. Competitive Benefits
• Package: Health insurance & wellness programs. Paid time off & holiday allowances. Performance-based incentives. Dynamic Work
• Environment: Work with an international team in the fast-growing digital payment industry

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.