Order Specialist

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our  blog and follow us @InsideGeotab on  Instagram . 

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Order Specialist who will ensure all customer orders are completed within strict SLAs and to the highest standard of satisfaction. In this role, you will act as a critical checkpoint for accuracy in the order cycle, utilizing Salesforce and carrier systems to manage everything from new device requests to complex migrations. If you love technology, have a meticulous eye for detail, and are keen to join an industry leader — we would love to hear from you!

What you'll do:

As an Order Specialist, your key area of responsibility will be facilitating the end-to-end order lifecycle with total precision. This includes processing warranty RMAs, managing rate plan changes (terminations, reactivations, and suspensions), and creating new customer accounts and databases. You will be responsible for maintaining strict service level agreements (SLAs) while documenting every step of the journey within Salesforce. You will need to work closely with internal departments such as Accounts Receivable, EFM Specialty, and Fulfillment, as well as Geotab’s various carrier and wireless partners.

To be successful in this role, you will be a highly organized communicator who thrives under pressure and can respond quickly to fast-changing priorities. You are a team player who is comfortable in a flat organization and can engage effectively with stakeholders at all levels. In addition, the successful candidate will have strong technical competence and analytical skills, specifically with the Google Suite (including X-lookups and pivot tables in Sheets) and CRM systems like Salesforce. You should possess a natural ability to identify customer needs, resolve complaints professionally, and manage multiple complex tasks simultaneously to ensure timely results.

How you'll make an impact:

• Receive and check incoming tickets for accuracy on all orders. 
• Maintain proper SLA’s for all interactions. 
• Provide assistance relating to the ordering process via chat, email, and phone calls.
• Collaborate with internal departments when needed on a case by case basis. (i.e geoorders, EFM Specialty, and Fulfillment)
• Process Warranty RMA Orders and Sales Returns for customers.
• Process Pro Active Automotive Alert - Flash Failure RMAs for Direct Customers and EFM. 
• Complete terminations, reactivations, suspensions, and other rate plan changes for supported customers. 
• Complete bulk orders for partners. 
• Complete Pilot requests for EFM. 
• Create accounts for new customers.
• Create new customer databases and add users.  
• Complete Partner Clean up and Migration Projects. 
• Manage devices in customers’ databases. 
• Collaborate with Accounts Receivable to complete partner transfers
• Locate products using software applications. 
• Keep records of all orders and document accurately what has been completed on all tickets. 
• Complete the ordering process for new devices, accessories and integrated products. 
• Enter order information into applicable order websites, create and update customers’ databases and document any changes made within the Salesforce case.
• Accurately update customer and partner account pages when necessary. 
• Learn, complete and understand ongoing new carrier processes as they are established, fleet management industry and overall usage of telematics within a particular vertical market.

What you'll bring to this role:

• 1-3 years in order entry experience preferred,
• Specialized knowledge or expertise in systems experience including MS Office, Salesforce, and other customer/inventory management systems.
• Experience in Google Sheets, including pivot tables, graphs, and X-lookup function.
• High accuracy and meticulous attention to detail.
• Able to work well under pressure and respond to fast changing priorities and deadlines.
• Highly organized and able to manage multiple tasks and projects simultaneously.
• Excellent verbal and written communication skills.
• Strong interpersonal relationship building skills.
• A strong team-player with the ability to engage with all levels of the organization.
• Technical competence using software programs, including, but not limited to, Google Suite for business (Sheets, Docs, Slides).
• Entrepreneurial mindset and comfortable in a flat organization.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.

Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.

How we work:

At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!

We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at Ver o e-mail no job-boards.greenhouse.io. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy . Click here to read our Privacy Notice.