Customer Service Specialist - Dutch-speaking | Consumer Goods
Cross Border Talents
We are urgently searching for a Dutch-speaking Customer Service Specialist to join the team supporting a prestigious international consumer goods company at the Tejo campus in Lisbon. This is a brand-new opening with excellent opportunities to grow within a global brand.
As a Customer Service Specialist , you will assist Dutch-speaking customers with product inquiries, account support, and service resolutions — always delivering the high-quality experience the brand is known for worldwide.
Your responsibilities:
- Handle product and service queries via phone and digital channels
- Resolve issues related to orders, returns, and account management
- Deliver expert-level knowledge of the product portfolio
- Follow up on escalated cases ensuring timely closure
- Maintain quality and satisfaction KPIs consistently
What we are looking for:
- Dutch: C1/C2 (native or near-native)
- English: B2 or above
- Professional, polished customer service attitude
- Organised, detail-oriented, and proactive
- EU citizenship or valid Portuguese work/residence permit required
- High School Diploma required
Why this role?
- Join a globally respected consumer brand with deep heritage
- Work on-site at the modern Tejo campus in Lisbon
- Full training provided — product knowledge built from day one
- Competitive salary and benefits
- Friendly, professional team culture with room to grow
Vaga publicada 4 dias atrás
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