Production Support Engineer / FinOps

We're Hiring | Technical Engineer – Production Support & Infrastructure Projects Are you passionate about Production Support, Infrastructure, Cloud, and IT Project Management? We're looking for a Technical Engineer to join an international environment where you'll combine hands‐on technical expertise with project leadership. This role is split between: 75% Production Support (Level 3) 25% Infrastructure Project Management You'll play a key role in ensuring the stability, evolution, and continuous improvement of mission‐critical applications while leading infrastructure initiatives in modern cloud and DevOps environments. What you'll do Provide Level 3 Production Support for business‐critical applications. Lead infrastructure‐related projects from planning through delivery. Coordinate technical teams and stakeholders to ensure successful project execution. Support cloud transformation and modernization initiatives. Define and monitor SLAs and KPIs. Drive FinOps, infrastructure optimization, obsolescence management, and cost‐saving initiatives. Ensure production readiness, resilience, governance, and operational excellence. Contribute to DevOps adoption, automation, and continuous improvement. Deliver technical documentation, reporting, and project governance. Support knowledge sharing, mentoring, and training across teams. What we're looking for Previous experience in Production Support , Infrastructure , or Technical Project Management . Strong technical background in several of the following: WebSphere Cloud platforms (AWS, Azure or GCP) Ansible CFT Autosys Experience with CI/CD and DevOps practices (GitLab CI, Jenkins, Azure Pipelines). Knowledge of monitoring and observability tools such as Dynatrace . Experience managing infrastructure or technical projects. Familiarity with FinOps, infrastructure lifecycle, and application decommissioning is a strong advantage. Comfortable working with reporting, KPIs, dashboards, and data analysis. Nice to have Cloud certification (AWS Cloud Practitioner, Azure Fundamentals, or similar). Experience with Microsoft Project, Jira Portfolio, Asana, Monday.com, or Smartsheet. Dynatrace certification or previous experience. What we're looking for in you Strong analytical and problem‐solving skills Excellent communication and stakeholder management Ability to work autonomously and collaboratively Results‐oriented mindset with strong ownership Excellent organizational and project coordination skills Passion for Production, Infrastructure, Automation, and Continuous Improvement #J-18808-Ljbffr