Customer Service Support - French Speakers
Cross Border Talents
Location: Porto, Portugal (On-Site)
Schedule: Rotational Shifts
Requirement: Only candidates living within 30 km of Porto
About the Role
We are looking for a French-speaking Customer Support Specialist to join our team in Porto. In this role, you will support customers using products, providing clear guidance, troubleshooting assistance, and high-quality service across phone, email, and chat.
Key Responsibilities
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Handle customer inquiries in French with professionalism and empathy
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Assist customers with telecom services , troubleshooting, plan information, and billing issues
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Support service activations, modifications, and problem resolution
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Collaborate with technical and operational teams to ensure accurate and timely solutions
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Guide customers to improve their overall service experience
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Share customer feedback to support continuous improvement
IT Background is PLUS
Requirements
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Fluency in French (spoken and written) -
Good communication skills and customer-oriented mindset
English B2 - C1 -
Ability to work on-site in Porto
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Must live within 30 km of Porto
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Previous experience in customer support is a plus
What We Offer
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Competitive salary
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Full training on telecom products and procedures
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Supportive team environment
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Opportunities for career growth
Vaga publicada 8 dias atrás
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