Customer Service Representative (Dutch + English C1) - Hybrid | Porto*

Customer Service Representative (Dutch + English C1) – Hybrid | Porto

Location: Porto, Portugal

Work Model: Hybrid

Start Dates: 12 March 2026 & 9 April 2026

Base Salary: €1,100 gross x14 months

Attendance Bonus: €150 x11 months

About the Role

We are hiring Dutch-speaking Customer Service Representatives to join a dynamic and international team in Porto.

This role requires flexibility and comfort working in a 24/7 rotational environment, supporting customers across multiple channels while maintaining high-quality service standards.

Working Schedule

• Monday to Sunday – 24/7 rotational shifts

• 2 rotative days off per week

Night Shift: 22:00 – 07:00
The night shift team is relatively small, meaning agents may only cover night shifts occasionally during the month. However, candidates must be fully comfortable with a 24/7 rotation model.

Responsibilities

• Provide customer support via phone, email, and chat

• Handle inquiries and resolve issues efficiently

• Ensure accurate documentation of customer interactions

• Maintain service quality and performance standards

• Work collaboratively within a team environment

Requirements

• Fluent Dutch (C1–C2)

• English C1 level (mandatory)

• Strong communication and problem-solving skills

• Flexibility to work 24/7 rotational shifts, including occasional night shifts

• Customer-focused and adaptable mindset

Recruitment Process

• Candidates will complete a Harver assessment test

• Submissions will be sent for validation

• Market-specific recruiters will be assigned accordingly

Whats Offered

• Hybrid work model in Porto

• Salary package: €1,100 x14 months

• Attendance bonus: €150 x11 months

• International and multicultural work environment

• Career development opportunities

If you are flexible, customer-oriented, and ready to work in a dynamic 24/7 environment, this could be your next opportunity!