Customer Service - Digital Wallet (Dutch + English)
€1,100 por mêsCBT
Porto
- Trabalho remoto
Job Title: Customer Service – Digital Wallet (Dutch + English)
Location: Lisbon, Portugal (Remote within Portugal Mainland)
Start Date: 7 May 2026
Contract Type: CDD – 6 months
Relocation: Not provided (Candidates must already be located in Mainland Portugal)
Work Schedule:
Monday to Friday – 08:00 to 17:00
Weekends off (Saturday and Sunday)
Job Description
We are looking for a Dutch- and English-speaking Customer Service professional to support users of a leading Digital Wallet platform. You will assist customers via phone, email, and chat by providing accurate information, troubleshooting issues, and ensuring a positive user experience.
Responsibilities
Assist users with inquiries related to digital wallet features, transactions, and account issues
Provide high-quality customer support across various channels
Identify and escalate technical issues when necessary
Ensure excellent customer satisfaction and adherence to service standards
Maintain accurate records of customer interactions
Requirements
Fluent in Dutch and English (spoken and written)
Based in mainland Portugal (mandatory)
Strong communication and problem‑solving skills
Previous customer support experience is a plus
Ability to work remotely with a stable internet connection
Salary & Benefits
Base salary: 1100€ x 14 months
Meal allowance: 7.63€ per working day
Welcome Bonus: Paid in 12 monthly instalments during the first year of employment
Health insurance:
– Available from day 1 (small monthly contribution)
– Free after 6 months of contract
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