HEAD OF OPERATIONS (M/F/D)

Descrição da Função

Your new company 
An international financial institution, part of a leading global banking group, is launching a new operational hub in Lisbon, within a context of growth and transformation.

Your new role

As Head of Operations, you will play a key role in setting up and developing the operation in Portugal, combining strategic leadership with hands-on involvement in day-to-day activities.

Your main responsibilities will include:

• Leading the development of the Portugal hub, ensuring alignment with Group standards and objectives;
• Overseeing daily operations, ensuring efficiency, accuracy, and regulatory compliance;
• Acting as the main point of contact with the international headquarters, promoting effective coordination across teams;
• Managing operational incidents and leading the implementation of improvements and new processes;
• Defining and executing the talent strategy (recruitment, development, and team management);
• Managing outsourcing partners, ensuring adherence to SLAs and service quality;
• Defining and overseeing operational controls, risk management, and continuous improvement initiatives;
• Monitoring operational KPIs and supporting decision-making;
• Coordinating internal and external audit processes;
• Promoting a culture of excellence, integrity, and alignment with the Group’s values.

What you will need to succeed

• Minimum of 10 years' experience in banking operations, with at least 5 years in a senior management role within an international environment;
• Solid knowledge of risk, operations, and regulatory frameworks;
• Strong leadership, communication, and stakeholder management skills;
• Experience in operational transformation and process improvement;
• Fluent English (French is a plus).

What you'll get in return
A strategic, high-impact role within a dynamic international environment, offering strong exposure and excellent growth opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Contacto

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