Dutch Customer Support Specialist (E-commerce) - Remote Portugal

Work from Home (Continental Portugal) | Full-time | Start Date: 20 July 2026

Ready to build a career in a fast-paced, international environment?

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll be trusted with sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do

• Manage end-to-end customer interactions (phone, email, chat) related to online orders

• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations

• Review and process order-related data and business requests

• Collaborate with couriers, financial institutions, and internal teams

• Ensure strict compliance with PCI & GDPR policies

• Analyze and resolve complex cases, escalating when necessary

• Contribute to continuous improvement of customer experience and team performance

What You Bring

We're looking for driven individuals who thrive under pressure and care about the details that matter.

• Dutch near native, English proficiency (B2 or higher) – written & spoken

• Strong communication and problem-solving skills

• High attention to detail and accuracy

• Ability to work independently and make decisions confidently

• Comfortable handling sensitive/confidential data

• KPI-driven mindset with a proactive attitude

• Team player who values collaboration and accountability

Nice to have:

• Experience with SAP or back-office tools

• Previous customer support or e-commerce experience

Training & Onboarding

We set you up for success from day one:

• Fully paid training (15–20 working days)

• Monday–Friday | 09:00 – 18:00 (incl. holidays)

• Training conducted in English

• Includes customer management across phone, email & chat

• Hands-on learning + independent task execution

Working Schedule

• 40 hours/week (8h/day + 1h lunch)

• Rotational shifts: Monday to Sunday

• Operating hours: 07:00 – 00:00

• Flexibility required (including occasional overtime based on volume)

What's in It for You

• 1,534.82€ gross/month (all-in package)

• Meal allowance: 7€/day

• Performance bonus

• Holiday & Christmas allowances included

• 100% Remote work (within continental Portugal)

• Career growth opportunities in an international environment

Hiring Process

1. Application Review

2. Online Language Assessment

3. Interview with the Client

Why This Role Stands Out

You won't just answer tickets—you'll own the customer journey, solve meaningful challenges, and grow in a structured, high-performance environment where your impact is visible from day one.

Apply now and secure your spot before the next training batch fills up.