Bilingual French and English Customer Support

Your Role

As a French and English-Speaking Customer Advisor, you will be the first point of contact for our customers, providing them with personalized assistance, solutions, and guidance regarding their insurance needs. Your responsibilities will include:

Responding to customer inquiries via phone, email, or chat in a friendly and professional manner.
Resolving issues efficiently and effectively while maintaining a high level of customer satisfaction.
Educating customers about insurance policies, benefits, and terms.
Maintaining accurate records of customer interactions in our database.
Collaborating with team members to continuously improve customer experience.

What Were Looking For

We value potential and attitude over experience. While prior experience in customer service, insurance, or a related field is a plus, it is not a must. We provide full training and support to help you succeed in your role.

Key qualifications:

C2 in French
Good command of English (training and communication will be conducted in English).
Excellent communication and interpersonal skills.
Problem-solving mindset and ability to work in a fast-paced environment.
Willingness to work on-site in Lisbon.

What We Offer

We are committed to taking care of our team members. Here what you can expect:

Competitive salary with performance-based incentives.
Comprehensive health and life insurance plans.
Paid holidays and other leave benefits in accordance with Portuguese labor laws.
Career Development:

Clear pathways for career growth and promotion within the organization.
Continuous training and upskilling opportunities.
Additional Perks:

Vibrant and supportive work environment.
Access to modern office facilities in a prime Lisbon location.
Team-building activities and social events.

Why Join Us?

Lisbon is a city of culture, history, and endless opportunities. Whether youre strolling through the charming streets of Alfama, enjoying the beautiful beaches nearby, or immersing yourself in the local cuisine, Lisbon offers an unparalleled lifestyle. By joining our team, youll have the chance to live and work in this amazing city while being part of a dynamic and supportive workplace.