French Customer Support Specialist - Travel
€1,100 por mêsBoeva Tech
Customer Support Specialist – Online Travel Industry (French Market)
Location: Lisbon
Language: French (mandatory) + English (international environment)
About the Role
Join a fast-paced international travel support team where every day you help travelers across the globe resolve real-time issues that matter: flight changes, hotel disruptions, cancellations, and refund requests.
This is not a routine call center job — it's a dynamic travel operations environment where empathy, speed, and problem-solving directly shape the customer's journey. You'll be supporting one of the most exciting and emotionally driven industries: online travel.
If you enjoy helping people when it matters most, this is your place.
What You'll Be Doing
You will act as the first point of contact for travelers facing unexpected disruptions. Your responsibilities include:
Managing flight modifications, cancellations, and rebooking requests
Handling hotel booking issues and accommodation changes
Processing refunds and compensation cases
Supporting customers through multi-channel communication (calls, emails, chat)
Collaborating with travel partners, airlines, and internal systems
Ensuring fast, accurate, and empathetic resolution of customer cases
Maintaining high-quality service standards in a high-volume environment
Why This Role Stands Out
Be part of the global travel ecosystem
Work in a truly international, multilingual environment
Gain industry experience in one of the fastest-growing sectors
Develop strong problem-solving and crisis management skills
Join a team where every interaction has real-world impact
What We Offer
Base Salary: 1,100.00€ gross/month
Language Bonus: 150.00€
Performance Bonus: up to 80.00€
Meal Allowance (SA): 7.00€/day
Bonus structure rewarding quality and efficiency
Working Schedule
This is a rotational schedule designed to ensure full coverage of global travel operations:
Monday – Friday: 13:00 – 22:00
- Weekends: rotating shifts
08:00 – 17:00
13:00 – 22:00
Operating hours: 08:00 – 22:00
Working days: Monday to Sunday
Time zone: London Time
Days off: 2 rotational days per week
Who We're Looking For
Fluent French speaker (mandatory)
Comfortable working in international customer service environments
Strong communication and problem-solving skills
Ability to stay calm under pressure and handle high-volume requests
Previous experience in travel, tourism, or customer support is a plus
A proactive mindset and genuine interest in helping customers
Ready to Start Your Career in Travel?
If you're looking for more than just a job — if you want to be part of a global industry where every day brings new challenges and real impact — we'd love to meet you.
Apply now and start your journey in the world of international travel support.
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