Head of Operations Control Center

A Snapshot of Your Day As Head of Operations Control Center, you are responsible for the end‐to‐end orchestration of Infrastructure service operations, ensuring reliable, consistent, and business‐aligned service delivery. You lead and modernize IT service management processes, act as the central coordination point across internal teams and service providers, and drive operational excellence through automation, data‐driven insights, and AI‐enabled operations to deliver resilient, future‐ready infrastructure services. How You'll Make An Impact Customer Focus: Continuously listen to our internal customers and align service priorities accordingly. Operational Management: Take responsibility for managing all infrastructure support processes, continuously improve them and report results to the organization. Solution & delivery oriented: Take a pragmatic approach to conflict and resolution, placing business continuity as a core. Communication and Coordination skills: Bring ability to understand and translate complex scenarios to a comprehensible communication for the organization. Coordinate parties with multiple interests to meet achievable solutions. Agentic AI & Automation Enablement: Drive the adoption of AI‐assisted and agent‐based operational capabilities within Service Operations (e.g., intelligent triage, automated correlation, decision support, and self‐healing scenarios), ensuring they are responsibly integrated into existing governance and processes. ITIL Practices: Strong background in implementing and overseeing ITIL practices to enhance service management. Collaboration: Work closely with various departments and external partners to ensure smooth service delivery. Sustainability & Quality: Bring orientation to deliver solutions that can be maintained and improved over time, maximizing value to the organization. Performance Transparency & Insight: Establish and evolve operational KPIs, dashboards, and reporting to provide clear visibility into service quality, supplier performance, operational risks, and improvement potential. Collaboration & Executive Communication: Translate complex operational and technical topics into clear insights for senior stakeholders, aligning diverse teams toward pragmatic, business‐focused solutions. Cost Planning: Plan and adjust service costs to ensure efficient use of resources. What You Bring Service Operations Leadership Experience: Strong experience leading Service Operations, ITSM, or operational governance functions within complex, global enterprise environments. Deep ITSM & Process Expertise: Proven background across ITIL‐aligned processes (Incident, Problem, Change, Configuration, Request, Performance Management) with a track record of improving maturity and operational outcomes. Technology‐Enabled Operations Mindset: Strong interest and practical experience in driving automation, data‐driven operations, and AI‐assisted service management within a governed enterprise context. Agentic & AI‐Ready Leadership: Ability to introduce and scale AI‐enabled and agent‐based operational capabilities in a structured, responsible way — augmenting human decision‐making rather than replacing it. Orchestration & Integration Skills: Demonstrated ability to integrate multiple delivery teams, service providers, tools, and platforms into a cohesive end‐to‐end operating model. Strategic & Pragmatic Leadership: Strong decision‐making and problem‐solving skills, balancing strategic direction with hands‐on operational execution. Stakeholder & Communication Excellence: Excellent interpersonal and communication skills, with the ability to engage executive stakeholders and translate complexity into actionable outcomes. Tooling & Qualifications: Solid experience with Enterprise Service Management platforms (ideally ServiceNow). ITIL certification or equivalent experience strongly preferred. Fluent English is required; additional languages are an asset. Rewards/Benefits In addition to an attractive remuneration package in line with the market, you can expect an attractive employer‐financed company pension scheme. We also offer the opportunity to become a Siemens Energy shareholder. We offer our employees the opportunity to work flexibly and remotely, and our inspiring offices provide space for collaboration and creativity. The professional and personal development of our employees is very important to us. We provide them with the opportunities to learn and develop in a self‐determined way, various attractive programmes and learning materials are available for this purpose. In relation to the "compatibility of family and work", we have a wide range of offers, e.g. flexible working time models, childcare places at many locations, the possibility of trial part‐time work or even a sabbatical. #J-18808-Ljbffr