Room Attendat (F/M/X)

The property will be managed by Accor under white label while it undergoes a comprehensive property improvement plan. Upon completion, Victoria Golf Resort & Spa will be fully rebranded as a Fairmont property, its exceptional golf facilities and beautiful natural surroundings perfectly complementing the wider Fairmont Hotels & Resorts portfolio. Accor will ensure a seamless transition and integration of Fairmont’s signature brand markers, complemented by touches that celebrate the property’s local culture – positioning the hotel at the heart of the local community and destination.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Room Attendant

Key Responsibilities

Reporting to the Executive Housekeeper, responsibilities and essential functions include, but are not limited to:

• Clean all assigned guestrooms to standard in a timely manner including: dusting, making beds, dirty linen removal, retrieval of clean linens, vacuuming, bathroom and kitchen cleaning
• Maintain proper storage and usage of cleaning supplies and equipment
• Take initiative to add a personalized experience for the guest
• Take ownership of guests' privacy and belongings, while ensuring exceptional service
• Clean the rooms according to identified standards.
• Organize the floor trolleys and procure missing material.
• Respond to all guest demands related to the rooms and cleaning as quickly and effectively as possible (e.g. extra bed, pillows, towels etc.).
• Collect the empty plates/glasses/utensils in the rooms.
• Clean and maintain the office floors and amenities offices in a clean and orderly manner in line with the desired standards.
• Report any rooms that have not been cleaned due to a specific reason to the Office/Floor Supervisor (e.g. DND, cleaning not requested etc.).
• Vacuum the floor corridors 
• Regularly vacuum and mop the guest stairs.
• Ensure chemicals are used and stored correctly;
• Manage guest requests in line with company brand standards
• Keep your work area clean during the shift and at the end of the shift;
• When any equipment is out of order or poses a Health and Safety hazard, immediately report it to your immediate supervisor;
• Participate in training courses organized by the company;
• Comply with Health and Safety guidelines;
• Provide friendly and sincere service to all hotel employees and guests;
• Carry out tasks related to daily activities in the assignment sheet given by the direct supervisor and report directly to the supervisor at the end of the work shift;
• Use and maintain the equipment properly;
• Comply with the requirements for appearance (grooming rules) standards of the policy;
• Participate in daily handover procedures, intra-departmental meetings;
• Properly comply with LQA standards and participate in trainings conducted on this standard within the department;
• Participate training on chemicals and their proper use;
• Maintain an excellent relationship with all departments.

Qualifications

• Vocational Diploma / Short Course Certificate;
• Minimum of 1 years working experience is required for this position;
• Quality awareness;
• Ability to work on your own or in teams;
• Respond to guest requests and deliver high levels of service;
• Well organized;
• Good communication skills;
• Trustworthy and able to work under pressure;
• Flexible, efficient and reliable.

Additional Information

Our Fairmont Values

Respect:

We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Accor , Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience.

We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.