Polish-Speaking B2B Digital Advertising Support Advisor - Lisbon, Portugal

Polish speakers wanted for a B2B Digital Advertising Support Advisor role in Lisbon, Portugal. Relocation support available.

At a glance

• Location: Lisbon, Portugal
• Language: Polish + English
• Salary: 920EUR x 14 yearly + 45€ Complexity Bonus paid in 11 months (gross) · Meal Allowance (net) 7.23€ per working day + Health Insurance Since day 1 upon monthly payment Free after 6 months of contract
• Start date: 27/8 / 3/9 / 17/9
• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. This is an exciting opportunity for experienced professionals to provide specialized support via chat to sales teams and advertisers on a major digital advertising platform. If you have a background in B2B environments and enjoy working in tech-driven roles, this is the role for you.

As a B2B Support Advisor, you will be responsible for providing real-time assistance to sales teams and advertisers using a digital advertising platform. All support is delivered through chat, ensuring fast, accurate, and professional service.

What you will do

• Supporting B2B clients (sales and advertisers) via live chat
• Troubleshooting platform-related issues and providing efficient resolutions
• Using ticketing tools to track, document, and manage customer interactions
• Escalating complex or technical cases as needed
• Maintaining up-to-date knowledge of platform features and updates
• Ensuring a high standard of service quality, responsiveness, and accuracy

What we are looking for

• Fluency in Polish (C2 level) and English (B2 level)
• Minimum 2.5 years of experience in Digital Advertising or Technical Customer Support
• Prior experience handling B2B communication via chat and/or ticketing systems is a strong plus
• Excellent communication and problem-solving skills
• Comfortable working in a structured, fast-paced support environment
• Tech-savvy and adaptable to platform updates and new tools

Salary

920EUR x 14 yearly + 45€ Complexity Bonus paid in 11 months (gross) · Meal Allowance (net) 7.23€ per working day + Health Insurance Since day 1 upon monthly payment Free after 6 months of contract

Benefits and what is on offer

• Attractive base salary and performance-based incentives
• Relocation support package to help you settle into life in Lisbon Private health insurance and additional benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well-equipped

Relocation support

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months

How the process works

• Apply with your CV – we review every application
• Short screening call with a CloserHire recruiter (around 30 minutes)
• Interview with the hiring team
• Offer, then support with paperwork and, where applicable, your move