Spanish Customer Advisor for Airbnb (Night Shift) - Lisbon

Description

Come and work with us. Do you want to belong with the customer service team and help to build the world’s most loyal travel community?Are you Spanish native or fluent with strong English communication skills?Are you available to work the night shift? Looking to make your career in a multicultural environment in the happy city of Lisbon? So we have the perfect opportunity for you! Your future project: join our Spanish Customer Support Night Shift team.Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere. As a customer service specialist in this project, your daily responsibilities will include:Manage hosts and guests queriesBeing able to present the best available solutions taking advantage of a community marketplace with millions of usersJoin a specialized and open-mind team that offers support through written communication and phoneMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback To succeed in the role, you will need to have:Availibility to work night shifts (22:00 to 9:00) - mandatoryNative or proficient level of Spanish (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, Portugal (Work on site) Benefits.Relocation packageCompetitive wages up to 1,222€Paid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work culture Go further with Foundever®We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.  Apply today!